Support
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Berkeley Communication's knowledgeable Technical Support Team is dedicated to assisting our customers with:
Our Technical Support Team is readily available to answer any questions you may have about your system. We want to keep your system highly available, secure, and running efficiently to ensure business continuity. If you are experiencing any problems or have any support questions, please email our Technical Support Team at support@berkcom.com or call us at 877-DISK-NOW (877-347-5669). Secure Remote Support We extend our technical support service by providing a secure, remote support and monitoring service to our customers. We make sure our customers situated at other locations are provided for in case of any support emergencies. Product Warranty & Maintenance Our Technical Support Team manages the RMA process of your hardware if you need a replacement part. Please review our warranty levels for our policies on hardware replacement and support. To check on the status of your RMA, please email rma@berkcom.com or call us at 877-DISK-NOW (877-347-5669). RMA's must be reported by 3:00 PM PST to guarantee shipment that business day. Items such as: disks, cards, memory and other parts will ship the same day when reported by 5:00 PM PST. |