Technical Support

Superlative technical support. That’s what you demand, and that’s what we deliver. You need your infrastructure continuously running and secure to ensure your business continuity. We offer 24x7x365 phone and email technical support to our customers and much more. This is offered on top of the manufacturer’s support in many instances at no cost to you. No other VARs offer this comprehensive of a service. We put you on with a level 2 or level 3 engineer immediately, and we have the fastest case-resolution time in the industry.

Our knowledgeable engineers provide global install and on-site support and maintenance support services in addition to our telephone and email support. We also specialize in the support and maintenance of your legacy systems.

Our dedicated team can assist with:

  • Pre-sales design and configuration
  • Technical blueprinting
  • Post-sales installation
  • Configuration and optimization support
  • Global shipment support including ensuring your equipment clears customs
  • Global install
  • General technical support and troubleshooting

If you are experiencing any problems or have any support questions, please email our Technical Support Team at support@berkcom.com or call us at 877-DISK-NOW (877-347-5669).

Secure Remote Support

We extend our technical support service by providing a secure remote support and monitoring service to our customers. We make sure our customers with remote locations have access to our superlative technical support staff to ensure you are fully supported in all cases for any support emergencies.

Product Warranty & Maintenance

Our Technical Support Team manages the RMA process of your hardware if you need a replacement part. Please review our warranty levels for our policies on hardware replacement and support.

To check on the status of your RMA, please email rma@berkcom.com or call us at 877-DISK-NOW (877-347-5669).

RMAs must be reported by 3:00 PM PST to guarantee shipment that business day. Items such as: disks, cards, memory and other parts will ship the same day when reported by 5:00 PM PST.

Solutions

We provide solutions and support that will ensure your company is running at peak performance, and your mission-critical applications and data are always available. We help you meet the technology and business challenges of today.

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Markets

We offer industry-focused solutions for any technology needs including HPC, SLED, content distribution networks, hosting/co-location and data centers, healthcare, finance, oil & gas, manufacturing, custom solutions and much more.

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Services

We have a complete line of professional services including pre and post sales support, logistical support such as warehousing of pre-deployed equipment and spare parts kits, and a global support and install team that can handle all of your international shipments and installs anywhere in the world.

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Email:Sales@Berkcom.com

Toll Free:1-877-BERK-COM

International:+1-510-644-1599

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