We are not box pushers. We are relationship builders. We go the extra mile, above and beyond what is required and what you expect. At Berkeley Communications, our goal is to support you through the entire product lifecycle. Leveraging the latest technology, we go beyond what traditional value-added resellers provide to offer a broad range of comprehensive services from our U.S.-based sales, support, professional services, and engineering staff.
Our experts are here to help from the design and proof-of-concept phase to the implementation, deployment, and support and maintenance of your solution. Here are a few of the things that help differentiate our services:
- We offer 24x7x365 support layered on top of the manufacturer’s support. Other VARs simply don’t offer this. Period.
- We provide unmatched logistical services with 500,000 square feet of warehouse and test and demo lab space strategically located to ensure we support customers globally in every time zone. We stock every product we sell, and have interoperability labs that test scenarios, spin up demos, and recreate support issues all without jeopardizing our customer’s mission-critical production environment.
- We resolve cases fast, and escalate, if required, quickly. In fact, we have unparalleled case resolution and escalation time from our 100-percent, U.S.-based technical staff. We will put you in touch with a level 2 or level 3 engineer immediately, and if necessary escalate immediately to resolve your issues. We will even process all of your RMAs for you and interface with the manufacturer on your behalf.